1. Introduction
At Wingtrill Cafe, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including in-person dining, online ordering, delivery, or our website and mobile applications (collectively, the “Services”). By using our Services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Contact Details: Name, email address, phone number, and delivery address provided when placing orders or creating an account.
- Payment Information: Credit/debit card details or other payment methods processed through secure third-party payment processors.
- Account Information: Username, password, and preferences if you create an account on our website or app.
2.2 Non-Personal Information
- Usage Data: Information about how you interact with our Services, such as pages visited, time spent on our website, and items ordered (e.g., Adrak Chai, Peri Peri Fries).
- Device Information: IP address, browser type, device type, and operating system.
- Cookies and Tracking Technologies: We use cookies to enhance your experience, track website usage, and serve personalized content. You can manage cookie preferences through your browser settings.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders, including delivery of items like Masala Chai or Crispy Corn.
- Communicate with you about your orders, promotions, or customer service inquiries.
- Improve our Services, such as analyzing menu item popularity or website performance.
- Personalize your experience, such as recommending items based on past orders.
- Comply with legal obligations or resolve disputes.
4. Sharing Your Information
We may share your information with:
- Third-Party Service Providers: Delivery partners (e.g., Uber Eats), payment processors, or marketing platforms that help us operate our Services.
- Legal Authorities: If required by law or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement reasonable security measures, such as encryption and secure servers, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
6. Your Choices
- Account Management: You can update or delete your account information by contacting us or through your account settings.
- Marketing Communications: You may opt out of promotional emails by clicking the “unsubscribe” link or contacting us.
- Cookies: You can disable cookies through your browser, but this may limit some features of our Services.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, order history may be kept for up to 7 years for accounting purposes.
8. Third-Party Links
Our Services may contain links to third-party websites (e.g., delivery platforms). We are not responsible for the privacy practices of these third parties. Please review their policies before sharing information.
9. Children’s Privacy
Our Services are not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will delete it promptly.
10. International Data Transfers
If you access our Services from outside the country where Wingtrill Cafe operates, your data may be transferred to and processed in our country. We ensure compliance with applicable data protection laws for such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and the updated policy will take effect upon posting. Continued use of our Services constitutes acceptance of the revised policy.
12. Contact Us
For questions, concerns, or requests regarding your data, please contact:
- Email: wingtrillcafe@gmail.com
- Phone: +91 84274-11922
- Address: F-427, Phase 8B, Sector 91, Industrial Area, Mohali – 140308, Punjab, India